Their cancellation and refund policy is a rip off. Get ready to jump through fire if you want to cancel. Obviously the reason why so many people want to leave is because this site is inefficient and useless. This site didn’t work out for me and many other people according to the reviews. I suspect they actually don’t aim at providing any dating services. They are focused on conning you out of your hard-earned money by overcharging you and keeping you on automatic renewals until you notice it and start struggling to stop them from taking your money with impunity.