DO NOT go near this site. Impossible to get out of automatic subscription even after cancellation they still take money and will not refund then will not let you delete profile as your have not cancelled subscription. But they tell you you have cancelled subscription then take money. Stay clear customer service dreadful.

The app needs investment, it’s slow, clunky and glitches frequently when going through daily wild card matches, which means you seem to get the same person over and over again rather than 13 new people. It seems very old fashioned in comparison to the free sites such as Tinder, which is crazy given the amount they charge for this site. I wouldn’t recommend this site, save your money.

BEWARE!! This is a complete rip off. They automatically renew and charge your credit card without even sending g a reminder email. Do not be taken in by them.

Word of advise: take out cash from you account and burn that money or give it to some poor person or go smoke, rather than spend money it on the website.

Complete waste of money and time. They seem to ignore your preferences, particularly re distance. I was also concerned about their screening process, as I had some approaches from individuals who appeared to be possible fraudsters. Watch their automatic renewal process- you get no reminder until after they have charged you, which appears to be sharp practice. As for site – that appears to be a complete misdescription. I feel ripped off

Subscription policy is intentionally misleading – they will take £209 every 6 months in advance without informing you or giving you the opportunity to cancel. Do not believe the Ts and Cs which state that there is a 14 day cooling off period – they claim that this is the initial purchase only. Do not subscribe or cancel IMMEDIATELY you subscribe for the fist time

Just found this company is taking another 3 months subscription fee although I’ve cancelled.. it’s a rubbish site please don’t use ive now got headaches of trying to get my money back

I have had over £209 taken out of my account and I have not authorised this. My membership says 6mths to. 21.12.21. I cannot afford this, I cannot get hold of anyone to talk to. My friend overseas was catfished by someone on this site and he still operates even though this site is aware of him. I will be taking this further. Not happy.

Let this be a warning to others. This site will not remind you when the renewal is coming up and will continue to charge you card the full fee! Trying to navigate the site to cancel your subscription or stop the auto renewal is almost impossible (broken pages everywhere) and finding the customer care contact form is pointless as they don’t even read your email and just send cloned responses. Even after informing them you wish to cancel they still take your money, the only way to stop them is to cancel your card and even if you do this they send you emails stating OUTSTANDING payment is due. Their website seems to be designed to make it impossible for people to get out of once they’re in. Stay well away them.

My matches on this site were ridiculously inappopriate, they totally ignored my search criteria. Lots of profiles were outdated ( they never write you back), and I can see why – they make it confusing to cancel, so people choose not to get involved in this challenge and they don’t delete their profiles.

I found that the same profiles on other cheaper sites were also on this site. However, my primary concern and gripe is that I’m finding it EXTREMELY difficult to cancel my subscription. They have automatically renewed my subscription even after I’d made it very clear that I wanted to cancel through 3 emails. All ignored. Now I’m going to try and get my money back and stop them billing me again.

Worst dating site I’ve ever. Prey on vulnerability, spam you to subscribe Min 3 mths, outrageous cost No site phone or email, 3 day cooling off is hidden, then 1 message no refund Not paid in anyway even if all the matching questions and multiple matches make you think otherwise.